Cursing the Darkness

 

There are some people who are so afraid of change that they would rather curse the darkness of their current situation than light a candle to change it. Such people curse an onerously expensive Comcast or Charter cable television and internet bill and the infamously poor customer service of those companies, and yet when they are presented with alternatives they hem and haw and drag their feet about contacting a competitor to the large cable television and internet providers. Part of the problem is fear of change, and part of it is the desire to continue having all of everything, all at once.

 

People living in or near cities have choices of providers for their television and internet services, while choices for people living in the countryside are far more limited. Nevertheless, while choices may be limited, they are available to people everywhere in the United States who are willing to forego having daily access to obscure specialty channels on cable television or to hundreds of GigaBytes (GB) of data each month for streaming content over the internet. People have to be willing to give up the passivity of slouching on their couches and letting Comcast do everything for them. If that’s what they want, then fine, but don’t expect everyone else to be sympathetic to complaints about high monthly bills for lousy service. Curse the darkness to yourself if you’re unwilling to light a candle to help yourself.

Paris - A waiter lighting candles in a bar - 3418
A waitress lighting candles in a bar in Paris, France, in 2008. Photo by Jorge Royan.

For everyone else, there is research to be done, most likely over the internet, a job for which it is very well suited. Research options for internet service providers other than the large companies. You may have to make sacrifices in one way or another when changing to a local, small scale provider, but that is part of cutting the cord. It’s like changing from buying most of your groceries at a national or regional chain grocer to buying them from a local farmers’ market or independent grocer. City dwellers will of course have more options when it comes to technology than country folks, but the important thing to realize is that there are options, as long as people ditch the idea of having all of everything done for them all at once.

The same thing applies to television service, which starts with cutting the cord without bothering to find a new cord provider. Get an antenna! Local television stations are adding digital subchannels every year, and receiving them with an antenna costs nothing. The two key things to remember in buying an antenna are that there is no such thing as a digital or high definition television antenna (an antenna is an antenna, built to receive electromagnetic frequencies regardless of whether the content of those signals is analog or digital), and that resolving digital television content requires a slightly more powerful antenna than in the old days of resolving analog content. Where a rabbit ears antenna may have done the job before, today an outdoor antenna may be necessary for adequate reception.

A nice story from the actor, Jamie Farr, about his early days struggling to make a living in Hollywood. Documentaries like this are much easier to find now on the internet than on cable television.

Some folks who are fortunate enough to have hundreds of GigaBytes of internet data available each month at a reasonable price can do away with cable or antenna television service altogether, and instead use their internet service for viewing television. Do your research! Ask questions of yourself first about what it is you watch most and can’t do without. How many different ways are there to receive that programming? Chances are there are multiple ways of receiving your favorite content, and continuing to rely solely on companies like Comcast and Charter is a disservice to yourself and a way of continuing to curse the darkness. To take documentaries – serious documentaries, that is, not Shark Week documentaries or anything involving Guy Fieri – as one example, it is obvious that cable television offerings have been replaced in the past ten years by what’s available for free on YouTube and by subscription on services such as Netflix. Don’t keep sitting in the dark – light a candle, just don’t expect it to vanquish all the shadows in your life.
— Techly

 

Light the Way

“Better to light a candle than to curse the darkness.” ― the Rev. William L. Watkinson*(1838-1925)

The nonprofit organization Fight for the Future has set up a website called Comcastroturf which allows people to check if their name has been used surreptitiously to file anti net neutrality comments with the Federal Communications Commission (FCC). The FCC had recently opened up a public comment period in anticipation of rolling back net neutrality regulations, and within a short time they were inundated with anti net neutrality comments which appeared to be generated by Internet Service Provider (ISP) astroturfers from hijacked subscriber lists. Comcast threatened Fight for the Future with a lawsuit, from which they have since backed down after it appeared obvious even to them that it was a tone deaf public relations debacle. They blamed the company they outsource their brand defenses to for excessive vigilance.


Let there be light
Let there be light; photo by Flickr user Arup Malakar, taken in the Kamakhya Temple, a shakti temple on the Nilachal Hill in the western part of Guwahati city in Assam, India.

 

It’s clear from new FCC Chairman Ajit Pai’s remarks on net neutrality that he does not support the FCC net neutrality regulations adopted in 2015. Since the rest of the now Republican controlled board of commissioners will most likely go along with him when they vote on the regulations in September, the public comment period appears to be a mere formality. That apparently hasn’t deterred the ISP industry from feeling the need to generate a phony campaign to support the anti net neutrality commissioners. Perhaps they were concerned about the pro net neutrality campaign of John Oliver. Now Comcast and other industry giants have egg on their faces, and Chairman Pai has not escaped squeaky clean either, as he has declined to question the validity of the astroturfed comments, while distracting the attention of the public by complaining about mean tweets.

 

There are customers of Comcast who complain endlessly about the company’s high prices and lackluster, even adversarial, customer service, yet those customers do little or nothing to explore alternatives to Comcast. They sit grumbling in the dark and won’t lift a finger to light a candle. Such people do a disservice to themselves, but since they seem to be satisfied with that in a masochistic way, the rest of us are left having to listen to their grousing while they do nothing to improve their situation. That shouldn’t be a problem for those of us who can get out of earshot, though in the broader perspective it is those dissatisfied but immovable customers of Comcast who grant the company its monopolistic power in the marketplace, and that’s a problem for everyone because it limits affordable options as smaller companies struggle to establish themselves when confronting the obstacles thrown at them by industry giants and the legislators and regulators they have in their pockets.

 

Comcast and companies like it might behave better if they started experiencing mass defections. Comcast has been losing subscription television customers, while increasing broadband customers. Cord cutting does not affect Comcast’s bottom line if the customers doing so are merely moving their dollars from one part of the service to another. City dwellers and suburbanites have more options for internet service than people in the countryside, and so they have fewer excuses for continuing with Comcast even while they dislike the company intensely. Ultimately the choice comes down to a decision about what to give up, at least in the short term. Even without streaming video, life goes on. For the majority of the Earth’s inhabitants, the whining of some Americans about how to get along without access to each and every National Football League (NFL) game over either the internet or subscription TV, or the latest “must see” TV series, must appear ingloriously obtuse and selfish. These companies have too much power because we have given it to them. It’s like being abused in a relationship and not working to free yourself because you can’t imagine life any other way. Who knows, life untethered from the Comcast umbilical cord could be better than you think.
― Techly

 

Pigeon Point Lighthouse Fresnel
Pigeon Point Lighthouse, south of San Francisco, California; photo by Diedresm.