Tag: Television

Pushing Buttons

 

The television remote control is a wonderful device, allowing a television viewer to turn the channel, adjust the volume, and even turn the television off altogether, all from the comfort of a chair or couch across the room. As entertainment components have proliferated in the home, innovators have kept pace with the implementation of the universal remote control to control all of them. The universal remote control of today is to the basic television remote control of yore as wonderfulness squared and then some.
Vietnam War on television
In the old days, a television viewer had to get up from a chair and cross the room to change the channel or turn the TV off in order to avoid unpleasant scenes such as this obviously taped-on picture of Vietnam War footage. Photo from the February 13, 1968 issue of U.S. News & World Report Magazine by Warren K. Leffler.

When the beginning of a National Football League game comes on the television then, and some of the players are kneeling during the National Anthem as a way of protesting police brutality and institutional injustice towards black people, and some people in the home audience are offended by the players’ exercise of their First Amendment rights, there is always the option of using the wonderful hand held device at their side and either turning the channel or turning the television off. For offended people in the stands at the game, the options are different of course, including turning away from the offending sight and riveting their attention on Old Glory, or taking the occasion to visit the food concourse or the restrooms. For our purposes, we will be concerned with the home viewers who vastly outnumber the people willing to put up with the rigmarole of attending an NFL game in person.

Let us suppose that the home viewer has discarded the options of turning the channel or turning the television off using their wonderful remote control, perhaps because the fate of the western world depends on their viewing of the game at hand, and so is left with the spectacle of highly paid professional athletes, many of them black, kneeling during the National Anthem. Never fear!

Firstly, remember that the protest itself is against the police and the judicial system, not the revered Anthem and the Flag, much as Supreme Leader would like to pervert the understanding of the protest to push white America’s jingoistic buttons. If, realizing this, the kneeling is still offensive, remember that the Constitution was written in large part to protect unpopular minority (meaning less than majority in this case, not necessarily differently skinned) expressions from the tyranny of the majority. Yes, it’s in the Constitution that they can do this! God bless America!

Secondly, remember to stand at home during the National Anthem and either salute or place one hand over your heart. Just because a football fan is at home viewing the game, that is no excuse for not showing due respect to Flag and Country during the National Anthem if that is what is so important to them that they are eager to publicly shame others for not doing the same. If you don’t have a flag displayed at home (and you really should), stand and face Washington, DC, or whatever direction indicates the position on the globe of Supreme Leader at the moment. He could be in South Korea just across the line from North Korea, childishly taunting his rival in idiocy, Kim Jong-un!


Heitech Universal remote-3225
The Heitech Universal Remote, one of many wonderful devices available on the open market which, with sage usage by the discerning consumer of entertainment, should shield that consumer from offensive content such as the free exercise of Constitutional rights by black athletes. Photo by Raimond Spekking.

Lastly, remember to take pictures of yourself standing at home for the National Anthem and pass them around for the scrutiny of your friends, neighbors, family, and co-workers. You must pass muster! What use is your sunshine patriotism if no one else notices it? It’s all well and good to be in the stands at the game and boo the kneeling players and berate your fellow citizens who side with them, but for the stay at home football fan there has to be a more influential option than firing off angry emails to the league and the local paper. Take pictures and post them on your social media accounts. Burn your NFL merchandise in the front yard. Lynch Colin Kaepernick in effigy – oh, wait, that’s a little too Ku Klux Klan for the suburbs. Too many echoes.

Jack Lemmon and Peter Falk in 1965’s The Great Race understood the importance of pushing buttons on mechanical devices to achieve desired results, though their efforts didn’t always work out as planned.

You get the idea. There’s one technological hurdle that the wonderful remote control device can’t overcome, and that’s answering the question “Why?” Why, for instance, do grown men (and some women) get so emotionally invested in a game that they have blown a simple political protest out of proportion and selfishly, narcissistically claimed it has ruined their fun? Why is it no one refutes the silly argument about “pampered millionaire athletes”, when after all it was all of us who made them rich, with our misplaced priorities that reward hundreds of jocks with millions of dollars while thousands of talented schoolteachers and others who provide vital services scratch to make a living? Who are we then, after elevating them, to tell these athletes to shut up and play, and why do we think it’s important that they should? Why do the rest of us allow the childishly insecure and testosterone poisoned among us to set the agenda and bully everyone else to follow their foolish commands? Too bad we can’t point a remote control at ourselves for the answers. Meanwhile, if the protests bother you so much that you get your knickers in a twist about them, push a button on your remote control and read a book instead.
― Techly

 

 

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Cooling the Customers

 

Air conditioning and movies – or movie theaters – go together so well that it’s hard to imagine a time without the benefits of both together. In 1902, just as movies were getting started, Willis Carrier (whose company made the political news in 2016), a mechanical engineer, invented the first modern air conditioning plant to help a Brooklyn, New York, printing company solve a paper wrinkling problem at its facility. It wasn’t until 1925 that Carrier got together with a movie theater owner to install air conditioning at the Rivoli Theater on New York City’s Times Square. It was a match meant to be, and from then on the summer, which had been the poorest season for movie theaters, became the richest as people attended movies as much for the air conditioning as for the entertainment.

When The Seven Year Itch, starring Marilyn Monroe and Tom Ewell, appeared in theaters in 1955, most houses and apartments did not have air conditioning. In the scene before this one, they leave an air conditioned movie theater after viewing Creature from the Black Lagoon, a 3D monster movie the appeal of which, for them, was probably not as great as the cool comfort of the theater itself.

Home air conditioners were still unusual in the 1950s and 1960s, but by the 1970s most homes had some form of air conditioning, whether central or window units. Movie fans no longer flocked to theaters in summer only for the sweet relief of a few hours respite from summer’s heat and humidity. People continued going to see movies in theaters in summer on account of children being out of school, and how air conditioning in theaters since the 1920s had established summer as movie season. Watching movies at home was still unsatisfactory because of small television screen sizes, low picture resolution and poor sound, and a lag of one or more years before Hollywood would release movies to television.


Meredith Willson 1967
Meredith Willson, when he appeared on the Texaco Star Theater television program in 1967. Willson, who was born in 1902, coincidentally the same year that Willis Carrier invented modern air conditioning, had a long career spanning Broadway theater, Hollywood movies, radio, and television.

All that has changed in the past forty years, of course, starting with home video technology and the ability to either buy or rent movies for home viewing. Theaters felt the pinch, and old style movie palaces shut down, relegating the movie theater experience for the most part to shoe box multiplexes at suburban malls. Drive-in theaters, another summertime movie going experience from a bygone era, shut down along with the air conditioned movie palaces. Now in the last ten years the home theater experience, for people who can afford it (and it becomes more affordable all the time), has progressed to the point that a fair portion of movie fans feel little pulling them toward returning to theaters. Their homes are air conditioned, their televisions and sound systems have gotten bigger and better, and Hollywood releases movies for home viewing so quickly that only the most impatient fans aren’t happy to wait a little while.
The old movie palace experience was something special that can’t be matched by watching a movie at home, no matter how comfortable and technologically sophisticated circumstances at home have become. Comedies and big, crowd pleasing musicals in particular seemed to take on a frisson of excitement when viewed in a well appointed theater among other patrons who were similarly enthralled. Now that theater owners around the country have finally gotten the message and are starting to move away from the nothing special, cookie cutter mall multiplex and toward building theaters that reestablish the grandeur that is only possible outside the home theater, it is questionable whether movie fans will return.

Meredith Willson’s most famous entertainment, The Music Man. Robert Preston, shown in this scene with Buddy Hackett, starred in the long running Broadway show before doing the movie version in 1962.

Some people have had time to drop the movie going habit, for one thing, and for another there is a relatively recent technology that has come into the equation which affects their enjoyment of movies – cell phones. In the theater, cell phone users interfere with the other patrons’ enjoyment of the movie, but at home, for those people who simply can’t do without their phone for even two or three hours, then at least they’re not annoying other paying customers, and for their own enjoyment of non-stop cellular connectivity there is always the pause button on their home theater remote control. Might as well stay home then to enjoy summertime movies, and keep your cool.
― Techly

 

 

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My Way or the Highway

 

While infrastructure in the United States crumbles from neglect and is starved of public funds needed for its repair, the owners of sports teams seem to have little trouble extracting public funds for what are ultimately private facilities. Most new stadiums, arenas, and ballparks are financed with a mixture of private and public funds, and when a municipality refuses to throw taxpayer money into the pot, team owners threaten and cajole until they either get their way or successfully shop their team to another municipality that will contribute financing to their liking. It’s a corrupt bargain, and the benefits of a new facility for the municipality are not nearly as great as city and team officials would conjure when they are selling the plan to taxpayers.

 

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The Colosseum in Rome, Italy, at dusk in April 2007; photo by Diliff. The ancient Romans had their bread and circuses, too, but they built things to last.
The National Football League’s Raiders, after long negotiations with Oakland city officials in which the city was prepared to bend over backwards to keep the Raiders, but refused to contribute taxpayer money for a new stadium, will move sometime within the next few years to Las Vegas, Nevada, where city officials bent over backwards and kicked in taxpayer money to help build the team a new stadium. Once the new stadium is built, it won’t be named for the good people of Las Vegas, or the Raiders, or even the team’s owner, Mark Davis, but for a corporation, in the form of advertising sold as naming rights. Tickets and concession stand items for a family of four can cost over two hundred dollars for an afternoon or evening of entertainment. Add to that a higher tax bill for years to come to pay off a luxury with nebulous benefits for the fans and the city, all of it ultimately benefiting a handful of team owners and banks, and it’s a wonder ordinary people put up with it.

 

But put up with it they do and, remarkably, mostly without complaint. People are so rabidly engrossed in their sports team affiliations that they allow greedy team owners and craven city officials to raid the public treasury to finance luxurious private facilities, the revenues from which will mostly go to others, and little to the taxpayers. The ordinary people allow this while they themselves depend on roads, bridges, water supplies, and public facilities that are neglected, derelict embarrassments. They point with a kind of perverse civic pride instead to the new, billion dollar plus stadium or arena or ballpark in their city, a facility which isn’t even their own, despite having helped pay for it. Why do they care a great deal about something that means little, when all about them meaningful things crumble to dust?

 

Through the middle years of the twentieth century, Americans built the great hydroelectric dams and the major roads, including the interstate highway system we rely on still today. In those years, three of the four major sports – football, basketball, and hockey – were peripheral to the lives of most people. Only baseball took a central place, and even it wasn’t the enormous business it is today, with billions of dollars at stake. What changed all that?
Aqueduct of Segovia 02
Aqueduct of Segovia, Spain; photo by Bernard Gagnon.

 

Television and mass media played a part, starting in the 1950s and gathering momentum and power through subsequent decades. The NFL Super Bowl, inaugurated in 1967, is now annually the most watched television event. The next day at work, people buzz with their co-workers about the Super Bowl commercials. Another factor is the lack of civic involvement people feel, particularly in big cities. The 1950s and 1960s gave rise not only to mass media, but mass man and woman as well. Faceless cogs in the corporate machine. One person’s lonely voice doesn’t matter. You can’t fight city hall, and the Chief Executive Officer of your company is out of reach.

 

Via appia
Remains of the Via Appia (Appian Way) in Rome, Italy, near Quarto Miglio; photo by Kleuske.
But you can sing your team’s fight song from your seat in it’s sparkling new stadium, the stadium you may have grumbled about having to pay for, but in the end you didn’t speak up and object. It’s your team, after all, one of the few things you have left to cling to in this uncertain world. Try taking your enormous foam hand with the forefinger raised in a “We’re Number 1” gesture and going to a nearby highway overpass, one where the concrete has crumbled away in spots, exposing the rusting reinforcing bars, and sit underneath that bridge on the sloping concrete revetment, with your enormous foam finger in your team’s colors, and start pointing out to passing motorists the decay all around you, and see where that gets you.
― Ed.

 

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Watching Out for Number One

 

After numerous high profile cases of questionable use of deadly force by the police in the past few years, the cry has gone up from the public and from politicians for more widespread use of police body cameras to augment the already prevalent use of dashboard cameras in police cars. The technology does not present a difficulty since data storage capacities have skyrocketed and battery strength in a compact device has increased enough to allow recording over an eight hour shift. The difficulty is with how human beings implement the technology and whether the technology will improve how police interact with citizens.

 

There is evidence that when police wear body cameras the incidences of police violence and abuse of authority declines. That is, the incidences decline when a rigorous protocol for the use of the body cameras is instituted and enforced by civil authorities and police management. In some places, the police have body cameras but their use is left too much up to individual officers, and that naturally leads to the officers recording only the encounters that they calculate will make them look good. A lax protocol like that amounts to none at all. The American Civil Liberties Union has put out an excellent article detailing the best ways to deploy police body cameras and the drawbacks their use may entail.
Barney Miller cast 1974
1974 cast photo from the television series Barney Miller. Clockwise from left: Ron Glass (Ron Harris), Jack Soo (Nick Yemana), Hal Linden (Barney Miller), Max Gail (“Wojo” Wojciehowicz), Abe Vigoda (Phil Fish) (back toward camera). The show took place in the fictional 12th Precinct in Greenwich Village, New York City. Over the years since its initial airing in the 1970s, police have praised the show as a more realistic portrayal of day to day police work than many higher octane TV shows and movies.

 

It’s not surprising that police behave better when they know they’re being watched. The question is why they bear watching. Certainly police work isn’t like warehouse work; police work is often stressful, with the ever present possibility of a dangerous encounter, and by its nature the work involves dealing with other people every day in an environment that can be hostile. That’s the job they volunteered to do. No one drafted them. The fact that it’s not relatively placid like warehouse work is therefore no excuse for police officers acting like dangerous loose cannons when the going gets tough, and definitely not when they feel like going off on someone for some piddling reason that they will later claim “made them fear for their life”. As the saying goes, you knew the job was dangerous when you took it.

 

Fort Apache Police Precinct, 2007
The former 41st Precinct Station House at 1086 Simpson Street in Foxhurst, The Bronx, New York, in the summer of 2007. The building was formerly known as “Fort Apache” due to the severe crime problem in the South Bronx; photo by Bigtimepeace.

The real problem is lack of accountability for officers who behave criminally, and a police culture that from academy training onward instills an “Us vs. Them” mentality. Body cameras are all well and good, and as a purely technological answer to the problem they are excellent, providing privacy issues for both the officers and the public are addressed. But body cameras will take the solution only halfway, if that. Until the public demands that criminal police officers face the kind of punitive and fiscal penalties everyone else in society must face, we’ll continue to see the same violent, bullying behavior from some cops. Paid administrative leave (a paid vacation for being a jerk!) and penalizing the taxpayers with a fine is not going to do it. How could anyone in their right mind, excepting a police union boss, expect otherwise?

The matter of police culture is harder to address. It starts with training and continues with taking away all the militaristic toys police departments have acquired in the past forty years, and most of that in the past twenty. No, you are not a soldier on garrison duty in a hostile foreign country. You are a police officer – a peace officer, if you will – at home amongst your fellow citizens, friends, and neighbors, vile as some of them may seem to your law abiding heart. Playing dress up in GI Joe gear with full body armor and intimidating your fellow citizens with armored personnel carriers and other cool stuff should not be part of the job description. Changing that macho police culture won’t happen, however, until the public stops living in fear of every little thing, handing over far too much authority, money, and blind obedience to a group of men and women meant to be our servants and not our masters, some of whom unfortunately respond to the situation by puffing themselves up with arrogance and steroids, looking and acting like goons any sensible person would run away from, rather than the friendly cop on the beat, a fellow citizen instead of an overseer.
― Techly

 

 

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A Pitch Too High

 

In trying to specifically target their advertisements and therefore get a higher return per ad, companies like to know as much as possible about the consumer, and lately some of them have resorted to using ultrasonic beacons embedded in their ads. Say you are at your desktop computer reading a news story from the online version of your local newspaper, and nearby on your desk is your smartphone, which is on but currently idle, or so you would assume. Unknown to you, one of the ads on the webpage you are looking at emits an ultrasonic beacon lasting about 5 seconds through your computer’s speakers. Most likely also unknown to you (because like most people you probably don’t bother to read all the permissions you grant an application when you install it), one or more of the applications on your smartphone pick up that ultrasonic beacon through the phone’s microphone and, through various commercial agreements also done without your knowledge, relays the packet of information encapsulated in the beacon, along with information contributed from the smartphone application, back to the advertiser on the webpage as well as to anyone else who has an interest in information about you.

 

The more advertisers know about you, the better, as far as they are concerned. The problem here is how sneaky they are being about collecting information. It is even possible for advertisers to embed ultrasonic beacons in television advertisements, though so far there is no proof any of them have done that. The Federal Trade Commission (FTC), which regulates deceptive advertising practices, nonetheless recently warned 12 smartphone application developers about deceptively implying they were not monitoring users’ television viewing habits when in fact they were capable of doing so. Researchers recently discovered that as many as 234 Android applications are capable of using beacon technology. Unfortunately, it appears the FTC is reluctant to force the developers to divulge this capability to Android smartphone users. There is even less information available from Apple application developers.

 

Statue of Liberty, NY
The Statue of Liberty, also known as a beacon of freedom, on Liberty Island in New York Harbor; photo by William Warby.

 

This cross-device tracking, as it is known, is as invasive and sneaky as it gets, yet there seems to be little political will to either outlaw it or regulate it. A warning letter? That’s all? In the 1950s and 60s there was a public outcry about subliminal messages in print and television advertising. While the effectiveness of subliminal advertising has always been dubious, people were nevertheless upset they were being manipulated in such a sneaky, underhanded way. Because of the public outcry, the Federal Communications Commission (FCC) was moved to state it would revoke the license of any broadcaster who used subliminal messages in programming or advertising, and the FTC stated that it would prosecute advertisers under Sections 5 and 12 of the Federal Trade Commission Act of 1914, which governs deceptive practices.

 

Given the remarkable similarity of ultrasonic beacons in electronic devices to subliminal messaging, in practice if not in usage, it’s difficult to understand why the FCC and FTC have not come down harder on the commercial use of this technology. The practice is the same because both seek to take advantage of consumers without their knowledge, and certainly not with their explicit approval; the usage is different because subliminal advertisers cast a wide net to boost sales, while companies employing beacons gather information about users in order to more specifically target them, like fish in a barrel. Until federal regulators take stronger action against the use of ultrasonic beacons, people upset by the practice will apparently have to rely on the more acute hearing of their dogs to alert them.
― Techly
His Master's Voice
His Master’s Voice, an 1898 painting by English artist Francis Barraud (1856-1924) of his brother’s dog, Nipper. The Victor Talking Machine Company began using the painting in 1900, and in 1929 the painting became the symbol of the Radio Corporation of America (RCA), aka RCA Victor.

 

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Who Ya Gonna Call?

 

Few things are more frustrating than dealing with poor or indifferent customer service. Calling a company’s customer service number – if you can track it down – usually involves navigating a phone tree of options that may or may not result in discussing your problem with a human being, and then only after waiting on hold. When you do get to talk to a person, that person may be based at a call center in India, and while they are almost always polite and professional people honestly trying to do a good job, there can be language and cultural barriers getting in the way of resolving your problem. Some companies have reacted to customers’ frustrations by touting that their customer service representatives are based in the United States, and to avoid long hold times they offer to call customers back.

 

Email is a somewhat better route for dealing with a company’s bureaucracy if you don’t mind delays of a day or two in getting a response. If you have follow up questions, the back and forth can stretch to a week or more and can feel like dancing with an elephant. Even though you might think there is an advantage to having your questions and their answers in writing, it has come to be more of a stumbling block than it used to be as reading comprehension deteriorates in the population. Consider how many times you have written an email to a company’s technical support only to find out after the usual one or two day delay in getting a response that they obviously misunderstood your question. They read the first sentence, and whatever followed made their eyes glaze over, because after years of exposure to television and the internet, they no longer have the attention span to comprehend anything longer than a snippet or a sound bite.
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MÁV train reservations call center in Hungary; photo by MÁV Zrt.

 

Of the three major technological ways of interacting with customer service, that leaves chat, and it turns out to be the most satisfactory in many ways for both customers and companies. Unlike a phone call, chat leaves a customer freer to do other things while waiting for a representative to come online or even while the chat is taking place. Unlike email, chat response times from companies are far quicker, and in many cases quicker than phone call response times. And like a phone call or face to face interaction, chat allows for immediate clarifications of misunderstandings. There is back and forth between the customer and the representative as in a phone call, and at the end the customer can print a transcript. Companies prefer chat, too, because it is cheaper to run than a call center on account of the flexibility the representatives have in handling multiple customers at once, and because the experience leaves customers more satisfied than dilatory email responses.

 


Hotel owner Basil Fawlty, portrayed by John Cleese, was not one for tact or subtlety.

 

But what about older folks, who are often not as technologically savvy as the rest of the population, or what about people who simply don’t want to hassle with computers? These people prefer to contact customer service the old-fashioned way, either in person or by phone. They experience even more frustration than the rest of us because companies have mostly moved away from those older methods as being too costly, and even seem to actively discourage their use by making the experience unpleasant and time wasting. That can lead to serious consequences for the elderly especially, as their frustration with modern customer service options leads them to take foolish risks, like trying by themselves to dislodge a fallen branch from the power line service drop to their house after a storm rather than calling the power company to have them remove it, a service power companies perform for free because the hazard is serious and people should not be discouraged by a fee from having the problem resolved safely.

 

The 120 volt insulated line connecting to a house or apartment building can be every bit as dangerous as the higher voltage lines going from one utility pole to the next, and you have only to make one mistake with it and you’ll never make another. For safety reasons like this, it is vital that companies who deal in dangerous products like electricity and home generators and space heaters not hide their old school customer service contact points as some modern companies have done. We can gripe as much as we like about the cable company’s lousy customer service, but their product can’t kill us if we mess with it (physically, that is; mentally – that’s open to question). A power line is another matter entirely, even when the birds seem to tell us it’s okay.
― Techly
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Three magpies (Pica pica) gathering in the tree tops, United Kingdom; photo by Flickr user Peter Trimming. In a nursery rhyme featuring magpies, three together signifies a human girl will be born. That may be, but for purposes of this post it is important to note that birds can perch safely on a power line because they come into contact with it at only one point, and therefore do not provide a path to ground. An exception can be found in the case of large birds such as raptors, whose extensive wing span can bring them into contact with two lines at once, or with a line and another point, electrocuting them.

 

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