Tag: Internet

Light the Way

“Better to light a candle than to curse the darkness.” ― the Rev. William L. Watkinson*(1838-1925)

The nonprofit organization Fight for the Future has set up a website called Comcastroturf which allows people to check if their name has been used surreptitiously to file anti net neutrality comments with the Federal Communications Commission (FCC). The FCC had recently opened up a public comment period in anticipation of rolling back net neutrality regulations, and within a short time they were inundated with anti net neutrality comments which appeared to be generated by Internet Service Provider (ISP) astroturfers from hijacked subscriber lists. Comcast threatened Fight for the Future with a lawsuit, from which they have since backed down after it appeared obvious even to them that it was a tone deaf public relations debacle. They blamed the company they outsource their brand defenses to for excessive vigilance.


Let there be light
Let there be light; photo by Flickr user Arup Malakar, taken in the Kamakhya Temple, a shakti temple on the Nilachal Hill in the western part of Guwahati city in Assam, India.

 

It’s clear from new FCC Chairman Ajit Pai’s remarks on net neutrality that he does not support the FCC net neutrality regulations adopted in 2015. Since the rest of the now Republican controlled board of commissioners will most likely go along with him when they vote on the regulations in September, the public comment period appears to be a mere formality. That apparently hasn’t deterred the ISP industry from feeling the need to generate a phony campaign to support the anti net neutrality commissioners. Perhaps they were concerned about the pro net neutrality campaign of John Oliver. Now Comcast and other industry giants have egg on their faces, and Chairman Pai has not escaped squeaky clean either, as he has declined to question the validity of the astroturfed comments, while distracting the attention of the public by complaining about mean tweets.

 

There are customers of Comcast who complain endlessly about the company’s high prices and lackluster, even adversarial, customer service, yet those customers do little or nothing to explore alternatives to Comcast. They sit grumbling in the dark and won’t lift a finger to light a candle. Such people do a disservice to themselves, but since they seem to be satisfied with that in a masochistic way, the rest of us are left having to listen to their grousing while they do nothing to improve their situation. That shouldn’t be a problem for those of us who can get out of earshot, though in the broader perspective it is those dissatisfied but immovable customers of Comcast who grant the company its monopolistic power in the marketplace, and that’s a problem for everyone because it limits affordable options as smaller companies struggle to establish themselves when confronting the obstacles thrown at them by industry giants and the legislators and regulators they have in their pockets.

 

Comcast and companies like it might behave better if they started experiencing mass defections. Comcast has been losing subscription television customers, while increasing broadband customers. Cord cutting does not affect Comcast’s bottom line if the customers doing so are merely moving their dollars from one part of the service to another. City dwellers and suburbanites have more options for internet service than people in the countryside, and so they have fewer excuses for continuing with Comcast even while they dislike the company intensely. Ultimately the choice comes down to a decision about what to give up, at least in the short term. Even without streaming video, life goes on. For the majority of the Earth’s inhabitants, the whining of some Americans about how to get along without access to each and every National Football League (NFL) game over either the internet or subscription TV, or the latest “must see” TV series, must appear ingloriously obtuse and selfish. These companies have too much power because we have given it to them. It’s like being abused in a relationship and not working to free yourself because you can’t imagine life any other way. Who knows, life untethered from the Comcast umbilical cord could be better than you think.
― Techly

 

Pigeon Point Lighthouse Fresnel
Pigeon Point Lighthouse, south of San Francisco, California; photo by Diedresm.

 

 

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Let It Go

 

Following on the heels of the news story about Internet Service Providers (ISPs) astroturfing the Federal Communications Commission (FCC) to influence its decision on rolling back net neutrality regulations, and in some cases preceding it by several years, is the revelation that Monsanto, makers of Roundup herbicide and a world leader in producing genetically modified seeds, has allegedly been paying shills to post positive comments online about the company and its products, particularly on websites which portray them negatively. Even more disturbing has been the information from internal company memos which reveal its strategy for tilting scientific opinion in its favor by funding biased think tanks, funneling grant money to friendly scientists and academic institutions and even ghost writing papers for them, all of which are meant to appear as impartial efforts, while debunking contrary news articles and impugning the motives of the journalists who write them. Monsanto refers to its policy as “Let Nothing Go”.
Monsanto-siembra-muerte.B.A.2013
Anti-Monsanto stencil “Monsanto – Siembra Muerte” in Buenos Aires, Argentina, in 2013 reads in English “Monsanto – Seeds of Death”; photo by JanManu. Monsanto’s policies and practices have engendered large scale protests in Argentina, as well as elsewhere around the world. Strangely, in the United States, the land where Freedom of the Press is enshrined in the First Amendment to the Constitution, the mainstream media is largely silent about agribusiness misconduct. Test that yourself with an internet search.

 

Monsanto is not alone among companies in tasking their public relations people with promoting a positive image online in comments sections, forums, and social media. That’s a very good reason for taking such comments with a large grain of salt. It’s akin to what you may hear around the water cooler at work, only in this case one or more of your fellow gossips makes oddly stilted remarks in favor of the company way, as if speaking from a script. When one of those gossips dons a white laboratory coat and purports to speak with scientific authority on the subject at hand, the discussion moves magically from around the water cooler to around the executive conference table. There the discussion is not so much about influencing public opinion as it is about setting the parameters for debate and ultimately public policy.

Robert Morse learns under the tutelage of mail room boss Sammy Smith as they sing “The Company Way” in the 1967 movie of How to Succeed in Business Without Really Trying.

However, just because a shill wears a lab coat and has a list of academic degrees behind his or her name does not make that person any less of a shill than the one who makes a few dollars trolling comments sections on behalf of a corporation. The scientific high priest type of shill is morally worse because he or she exploits the respect and gullibility of the general public when hearing pronouncements from them. Not all of the science shills know what they do, of course, because they may be true believers. The others, who know what they do, but go on anyway because of greed and ambition, deserve no leeway from the public or their peers, and more likely deserve condemnation. Jesus knew as much when He denounced the Pharisees.

A scene from the 1970 movie Little Big Man, with Dustin Hoffman and Martin Balsam. Snake Oil Salesmen and their Shills by no means disappeared with the 19th Century.

For whatever topic you care to name that puts at risk the finances of large corporations – tobacco, climate change, Genetically Modified Organisms (GMOs) and the herbicides that accompany them – you can find a corporate funded think tank with outreach to a handful of friendly scientists and institutions who scramble to debunk legitimate research and hold back a growing avalanche of negative public opinion. The agribusiness funded Genetic Literacy Project has nothing good to say about U.S. Right to Know, an organization largely funded by the organic food industry. Similarly, U.S. Right to Know dismisses the science of the Genetic Literacy Project. The organic food industry in the United States has about 5% of the market and is steadily growing year after year. Organic foods are by definition non-GMO. You are free to make up your own mind about who to believe, of course, and it’s a good thing then that to help you decide, many sellers of non-GMO foods have begun labeling their products as such. This was after giant agribusinesses successfully lobbied the government to scuttle labeling of products that do contain GMO foods. The big corporations apparently don’t trust you with the facts and with making decisions for yourself based on those facts.
― Izzy

 

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Who Ya Gonna Call?

 

Few things are more frustrating than dealing with poor or indifferent customer service. Calling a company’s customer service number – if you can track it down – usually involves navigating a phone tree of options that may or may not result in discussing your problem with a human being, and then only after waiting on hold. When you do get to talk to a person, that person may be based at a call center in India, and while they are almost always polite and professional people honestly trying to do a good job, there can be language and cultural barriers getting in the way of resolving your problem. Some companies have reacted to customers’ frustrations by touting that their customer service representatives are based in the United States, and to avoid long hold times they offer to call customers back.

 

Email is a somewhat better route for dealing with a company’s bureaucracy if you don’t mind delays of a day or two in getting a response. If you have follow up questions, the back and forth can stretch to a week or more and can feel like dancing with an elephant. Even though you might think there is an advantage to having your questions and their answers in writing, it has come to be more of a stumbling block than it used to be as reading comprehension deteriorates in the population. Consider how many times you have written an email to a company’s technical support only to find out after the usual one or two day delay in getting a response that they obviously misunderstood your question. They read the first sentence, and whatever followed made their eyes glaze over, because after years of exposure to television and the internet, they no longer have the attention span to comprehend anything longer than a snippet or a sound bite.
Callcenter03
MÁV train reservations call center in Hungary; photo by MÁV Zrt.

 

Of the three major technological ways of interacting with customer service, that leaves chat, and it turns out to be the most satisfactory in many ways for both customers and companies. Unlike a phone call, chat leaves a customer freer to do other things while waiting for a representative to come online or even while the chat is taking place. Unlike email, chat response times from companies are far quicker, and in many cases quicker than phone call response times. And like a phone call or face to face interaction, chat allows for immediate clarifications of misunderstandings. There is back and forth between the customer and the representative as in a phone call, and at the end the customer can print a transcript. Companies prefer chat, too, because it is cheaper to run than a call center on account of the flexibility the representatives have in handling multiple customers at once, and because the experience leaves customers more satisfied than dilatory email responses.

 


Hotel owner Basil Fawlty, portrayed by John Cleese, was not one for tact or subtlety.

 

But what about older folks, who are often not as technologically savvy as the rest of the population, or what about people who simply don’t want to hassle with computers? These people prefer to contact customer service the old-fashioned way, either in person or by phone. They experience even more frustration than the rest of us because companies have mostly moved away from those older methods as being too costly, and even seem to actively discourage their use by making the experience unpleasant and time wasting. That can lead to serious consequences for the elderly especially, as their frustration with modern customer service options leads them to take foolish risks, like trying by themselves to dislodge a fallen branch from the power line service drop to their house after a storm rather than calling the power company to have them remove it, a service power companies perform for free because the hazard is serious and people should not be discouraged by a fee from having the problem resolved safely.

 

The 120 volt insulated line connecting to a house or apartment building can be every bit as dangerous as the higher voltage lines going from one utility pole to the next, and you have only to make one mistake with it and you’ll never make another. For safety reasons like this, it is vital that companies who deal in dangerous products like electricity and home generators and space heaters not hide their old school customer service contact points as some modern companies have done. We can gripe as much as we like about the cable company’s lousy customer service, but their product can’t kill us if we mess with it (physically, that is; mentally – that’s open to question). A power line is another matter entirely, even when the birds seem to tell us it’s okay.
― Techly
Pica pica gathering tree tops 1
Three magpies (Pica pica) gathering in the tree tops, United Kingdom; photo by Flickr user Peter Trimming. In a nursery rhyme featuring magpies, three together signifies a human girl will be born. That may be, but for purposes of this post it is important to note that birds can perch safely on a power line because they come into contact with it at only one point, and therefore do not provide a path to ground. An exception can be found in the case of large birds such as raptors, whose extensive wing span can bring them into contact with two lines at once, or with a line and another point, electrocuting them.

 

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We Are Controlling Transmission

 


“It seems odd that every day we hear about a new smartphone app that lets you do something innovative, yet these modern-day mobile miracles don’t enable a key function offered by a 1982 Sony Walkman.”
― Ajit Pai, the new chairman of the Federal Communications Commission, in a speech he gave at a North American Broadcaster’s Association symposium on February 16, 2017.

 


If you have a smartphone, you might not be aware it has a chip in it that allows it to receive FM radio broadcasts. The phone manufacturers include the chip as a matter of course for all phones worldwide, and then coordinate with the carriers about activating it or not. In the United States, only about 44% of smartphones have activated FM radio chips, according to Mr. Pai. There are smartphone applications available that take advantage of the FM radio chip in the phone, and downloading and trying to use one of those applications is a way of determining if your carrier has activated the chip. Most likely, though, if you don’t see an application for “FM radio” already installed on the phone, then the chip is not activated.


5.6.2014 E-Rate Modernization Workshop (13959900047)
Ajit Pai at an FCC workshop on May 5, 2014.


Since the chip is already in the phone, why would the carriers not want it activated for their customers? Activation costs them nothing, after all. The carriers are suspiciously silent on this issue, which allows the rest of us, their paying customers, to speculate on their motivations and judge them harshly. Cellular phone companies are in the business of selling internet access along with phone service. Even though their phone contains a chip capable of receiving FM radio, most smartphone users can only access FM radio stations through an application such as TuneIn, which uses the internet to tap into a station’s streaming service, if it offers one. That sells data for the carriers. If your phone could access FM radio directly, your carrier would get nothing.


“We are controlling transmission.”


Besides saving data when accessing FM radio without using the internet, smartphone owners can expect longer battery life because their phone is not constantly using its transmitter to talk to the nearest cell tower the way it does when streaming media. The screen and the transmitter of a smartphone are the two biggest battery drains. Ownership of the phone brings up another issue – if it’s your phone, and it has the capability of receiving FM radio, your carrier should not be able to prevent you from using that feature. It appears the motivations of the carriers come down to greed and arrogance. Shocking!

To be fair, not all carriers disallow FM radio service and some of them disallow it only on some of their phones. No one understands why, because the carriers, who are in the communications business, are not talking. Some carriers don’t even bother to acknowledge there are public safety benefits to their customers of having access to FM radio outside of internet or cellular service during and immediately after a natural disaster, when those two services might be out of commission. The best course of action for smartphone users is to bring pressure to bear on their carriers, who up until now have been relying on the ignorance of their customers to get away with their policy. When you bought your phone, did your carrier advise you that it contained an FM radio chip? Most likely not, because then they would have had to explain why they wouldn’t let you use it. Take back control and make them explain themselves to you here and now.
― Techly


Motorola Transistor Radio 1960
An early transistor pocket radio by Motorola. The first Motorola brand automobile radio was produced in 1930. Motorola began the commercial production of transistors at a new $1.5 million facility in Phoenix in 1955. This advertisement is from the May 23, 1960 issue of Life magazine (page 13). The 1960 price of $24.95 translates to a little over $200 in 2017.

 

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No Comments from the Peanut Gallery

Howdy Doody peanut gallery circa 1940 1950s
Buffalo Bob Smith of “The Howdy Doody Show” with the Peanut Gallery

Some may remember the 1950s television program “The Howdy Doody Show” and its studio audience of children who were known as the Peanut Gallery. The show started on radio in 1943 and adopted the designation of peanut gallery for its audience from vaudeville, where it referred to the rowdy denizens of the cheap seats, who often heckled the performers and pelted them with peanuts. In adopting the peanut gallery term “The Howdy Doody Show” cleaned up the associations from earlier uses of the term to the point it became synonymous with that program, at least for that generation. As a side note, the comic strip Peanuts borrowed its name from the Howdy Doody version of the peanut gallery.

The vaudevillian archetype of a peanut gallery has never gone away, of course, as there have always been venues for the unruly mob to express themselves in anonymity. In the past, the opportunities were limited. Now, anyone with a computer and a desire to vent can post a comment online. Never before has the peanut gallery found a forum with as wide a reach as the internet. They are no longer the cute, freckled tykes of “Howdy Doody,” however; now they are known as Trolls.

Many online publications, which at first welcomed comments from their readers for various reasons, have been rethinking their policy after discovering a comments section that is not moderated eventually descends into a cesspool of vitriol largely stirred up by trolls, while moderating a comments section costs time and money. Some publications have decided to do away with their comments section altogether (the policy this website follows, by the way). There are websites which have found some success encouraging commenters to moderate each other with up or down votes on comments.

Anonymity online does a great service promoting and protecting free speech, even when the words someone chooses to use when exercising their right to free speech aren’t agreeable or important. While anonymity encourages the outspokenness of someone who has a worthwhile contribution to make, it does the same for someone who doesn’t. Who is to decide what is worthwhile? You are, for yourself, as others are, for themselves. Trolling can’t be legislated away or even moderated away entirely. It can be shut out, though unfortunately at the price of shutting out worthwhile comments as well. In the end, the best practice for many internet users is probably still the one expressed by some sage in the early days of the internet who advised “Don’t feed the trolls.” They’ve got their own peanuts, after all.

– Techly


Don't feed the trolls, Fløyen
By VS6507 (Own work) A sign saying “don’t feed the trolls” on a mountain Fløyen in Bergen, Norway

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Getting to Know You

 

Online Privacy and the Founding Fathers
“Online Privacy and the Founding Fathers” by Matt Shirk


The comedian George Carlin used to riff on oxymorons, phrases he found absurd such as “military intelligence” and “business ethics.” To that list we could add “online privacy.” The internet has always been a public place which gives people the illusion of private communication because of how they access it, from a handheld device or from their own computer. Recently in a ruling on a class-action lawsuit concerning Yahoo’s practice of scanning emails, a federal judge affirmed that online privacy is not for everybody.


In the lawsuit brought against Yahoo by email users who did not use Yahoo’s email service but corresponded with people who did, Judge Lucy Koh of the U.S. District Court for Northern California signed off on a settlement which allows Yahoo to continue scanning the emails of non-Yahoo users without their consent. The major change from Yahoo’s previous practice is that it must do so only while the emails are on its servers, rather than while they are in transit.

That satisfies the letter of the law while doing nothing to redress the grievances of non-Yahoo email users. The four plaintiffs in the lawsuit received $5,000 each. The Judge awarded the plaintiffs’ lawyers 4 million dollars in total. A  45 page PDF of the settlement is here, and the summary starts at page 40. Google is being sued in a similar class-action which is pending before Judge Koh.

Since most people don’t fully read the terms and conditions before signing up for online services, it’s doubtful whether many users of Yahoo, Google, or similar free webmail services are aware those companies are scanning their emails for the purpose of targeted advertising, as well as scanning the other half of the exchange coming from their correspondent. Other users who are aware of the scanning are resigned to accepting it as the price of free webmail. And the “price of free” is another oxymoron Mr. Carlin himself might have gleefully noted.

– Techly 

 

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I Can’t Hear You

Chattanooga Mayor Andy Berke with FCC Chairman Tom Wheeler in 2014
Chattanooga Mayor Andy Berke with FCC Chairman Tom Wheeler in 2014.

Rural communities and small cities took a blow to their prospects for municipally provided broadband internet service on August 10th when the U.S. Sixth Circuit Court of Appeals in Cincinnati ruled against the Federal Communications Commission’s 2015 order to preempt state laws in North Carolina and Tennessee. Wilson, North Carolina, and Chattanooga, Tennessee, had petitioned the FCC to allow them to build municipal broadband networks and the FCC had acted under a provision of the 1996 Telecommunications Act directing it to remove barriers to broadband investment and competition. The Sixth Circuit Court ruled the FCC did not have the power to supersede state law.

19 states have laws hampering the ability of local governments to provide broadband service, with the corporate-funded American Legislative Exchange Council (ALEC) offering sample legislation to more states. As Michael Copps, a former FCC commissioner and now an advisor to Common Cause, put it “Let’s be clear: industry-backed state laws to block municipal broadband only exist because pliant legislators are listening to their Big Cable and Big Telecom paymasters.”

The FCC defines broadband as an upload speed of at least three megabits per second and a download speed of no less than 25 megabits per second, and maintains a map displaying the different types of service available around the country. Even in larger cities where broadband is more commonly available, however, consumers have few choices of internet service provider because for all practical purposes carriers such as Comcast operate as regional monopolies.

The possibility of building municipal broadband networks has been an option in areas of low population density where private internet service providers often display little interest in building out their network for what they see as small return on their investment. People in poorly served areas sometimes turn to satellite service, though it has drawbacks in the form of high latency speeds and throttling of service for users who have reached certain data caps. In the same areas, wireless service can be spotty, with generally low data caps at high cost.


It appears the debate over net neutrality and whether to treat broadband service as a utility may revive, and it will be up to Congress to either strengthen the FCC’s regulatory powers over the states and the industry or to enact legislation defining internet service providers as common carriers, something companies like AT&T and Verizon fought tooth and nail against during the last round of discussions in 2014.
– Techly

Hand with Light and Switch

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